Responsible Gambling at TrueWin
TrueWin is committed to providing a safe and controlled betting environment for all users in the UAE. We believe that gambling should remain an enjoyable leisure activity, never a source of financial stress or personal harm. Our Responsible Gambling programme gives every user access to practical tools that help maintain control over time and money spent on the platform. Whether you need a short cooling-off period or a long-term self-exclusion, these tools are available at any time, free of charge, directly from your account settings. We encourage all players to use them proactively.
Age Restriction – 21 Years and Over Only
TrueWin enforces a strict minimum age of 21 years for all registered users. Age verification is conducted during the registration process and may be repeated at any stage. If we have reason to believe an account is held by an underage individual, the account will be suspended immediately pending full verification. We strongly advise parents and guardians to use parental control software to prevent minors from accessing gambling websites.
Self-Control Tools Available to All Users
Every TrueWin account includes a suite of self-control tools accessible directly from the account dashboard:
- Deposit Limits – set daily, weekly, or monthly caps on how much you can deposit.
- Loss Limits – restrict the maximum amount you are prepared to lose in a given period.
- Session Time Limits – receive automatic reminders or logout prompts after a defined playing period.
- Reality Checks – regular on-screen notifications showing time spent and net balance change during a session.
- Cool-Off Period – take a break from betting for a defined period without permanently closing your account.
Changes to limits that increase your spending take effect after a mandatory cooling-off period. Reductions take effect immediately.
Self-Exclusion
If you feel that gambling is negatively affecting your life, TrueWin offers self-exclusion options:
- Short-term exclusion – from 24 hours up to 6 months.
- Long-term exclusion – from 6 months up to 5 years.
- Permanent exclusion – your account is closed and cannot be reopened.
To activate self-exclusion, go to Account Settings or contact support directly. During an exclusion period, TrueWin will suppress all marketing communications to your registered email and phone number.
Warning Signs of Problem Gambling
Gambling becomes problematic when it stops being entertainment. Consider seeking help if you notice any of the following:
- Spending more than you can afford to lose.
- Borrowing money or selling possessions to fund gambling.
- Feeling anxious, irritable, or restless when not gambling.
- Neglecting work, family, or social responsibilities.
- Chasing losses with larger bets.
- Lying to others about how much time or money you spend gambling.
Recognising these signs early makes it significantly easier to address the situation.
External Support & Help Resources
TrueWin encourages anyone who is concerned about their gambling behaviour to reach out to independent support organisations. These services are confidential, free of charge, and staffed by trained professionals. While specific availability varies by location, internationally recognised resources include:
- Gamblers Anonymous – peer support network available in many countries.
- GamCare – online and telephone counselling services.
- BeGambleAware – advice, guidance, and referral to local support.
If you are based in the UAE and require localised assistance, please contact TrueWin support and we will provide you with appropriate referral information.
Our Commitment to Player Wellbeing
Responsible gambling is not a legal footnote for TrueWin — it is a core operational principle. Our customer support team is trained to identify signs of distress and to respond with empathy and practical guidance. Staff will never pressure a user to continue playing or to ignore a self-exclusion request. If you have concerns about how TrueWin handles any responsible gambling matter, you may escalate your complaint through the official contact channels on truewins-ae.com.