TrueWin Privacy Policy
This Privacy Policy explains how TrueWin, operating through truewins-ae.com, collects, processes, stores, and protects the personal data of its users. We handle all personal information with care and in full compliance with applicable data protection regulations. By creating an account or using any service on our platform, you acknowledge that you have read this policy and consent to the data practices described. We are transparent about what data we collect, why we collect it, and how long we keep it. Your privacy matters to us, and we do not sell your personal data to third parties for commercial purposes.
Types of Data We Collect
TrueWin collects only the data necessary to deliver and improve its services. This includes:
- Identity data – full name, date of birth, nationality, and copies of identification documents submitted during KYC verification.
- Contact data – email address, phone number, and residential address.
- Financial data – payment method details, transaction history, and withdrawal records.
- Technical data – IP address, browser type, device identifiers, and session logs.
- Behavioural data – pages visited, games played, time on site, and bet history.
- Communication data – records of support interactions, emails, and chat transcripts.
Legal Basis for Processing
We process your personal data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and identity verification | Contractual necessity |
| Processing payments and withdrawals | Contractual necessity |
| Fraud prevention and AML compliance | Legal obligation |
| Responsible gambling monitoring | Legal obligation & legitimate interest |
| Marketing communications (opt-in only) | Consent |
| Platform analytics and improvement | Legitimate interest |
You may withdraw consent for marketing at any time by updating your preferences in account settings or by contacting support.
Cookies & Tracking Technologies
TrueWin uses cookies and similar tracking technologies to operate the platform, remember user preferences, and analyse traffic patterns. Cookie categories in use:
- Strictly necessary cookies – essential for the website to function; cannot be disabled.
- Performance cookies – collect anonymous data on how users interact with the site.
- Functional cookies – remember language settings and login state.
- Targeting cookies – used to deliver relevant promotions (only with your consent).
You may manage cookie preferences through your browser settings or via the cookie consent tool on our site. Disabling certain cookies may affect platform functionality.
Data Retention
TrueWin retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. In practice:
- Account and transaction data is retained for a minimum of five years after account closure to meet AML and financial regulatory requirements.
- Marketing preferences and communication logs are retained for the duration of the account and up to two years after closure.
- Technical and session logs are retained for up to 12 months.
After the applicable retention period, data is securely deleted or anonymised.
Data Sharing & Third Parties
TrueWin does not sell personal data. We may share data with carefully selected third parties only where necessary:
- Payment processors – to complete deposit and withdrawal transactions.
- Identity verification providers – to fulfil KYC obligations.
- Fraud and AML screening services – to meet legal compliance requirements.
- IT infrastructure and hosting providers – operating under strict data processing agreements.
- Regulatory authorities – when legally required to disclose information.
All third-party partners are contractually obligated to handle data securely and only for the specified purpose.
Your Data Rights
As a TrueWin user, you have the following rights in relation to your personal data:
- Right of access – request a copy of all personal data we hold about you.
- Right to rectification – ask us to correct inaccurate or incomplete data.
- Right to erasure – request deletion of your data, subject to legal retention obligations.
- Right to restrict processing – limit how we use your data in certain circumstances.
- Right to data portability – receive your data in a structured, machine-readable format.
- Right to object – object to processing based on legitimate interest, including direct marketing.
To exercise any of these rights, submit a written request through the contact page on truewins-ae.com. We will respond within 30 days.
Data Security & Contact
TrueWin applies industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your personal data from unauthorised access, loss, or disclosure. No system is entirely immune to risk; however, we continuously update our security practices to address evolving threats. If you have questions about this Privacy Policy or wish to raise a data protection concern, please contact us through the official support channels listed on truewins-ae.com.